QUALITY
Eldercare Ryedale constantly strives to improve the quality of service that we provide. We are registered with and inspected by the care Quality Commission and registered with North Yorkshire Council Health and Adult Services and the NHS.
All staff on enrollment undergo a full record check and a thorough induction and training, in line with the Care Certificate. If they remain with us they undertake NVQ level 2 and 3 training.
We seek feedback from our clients and their families and ensure care is tailored to the needs of the service user.
We have a thorough and complete understanding of our duties as safe-guarders and will always do our very best to act in the best interests of our users, whatever those may be.
Our statement of purpose and policies and procedures are available for inspection in our offices.
COMMENTS AND COMPLAINTS
We welcome feedback on our service provision are are happy to receive your comments, whether good or bad! This helps us to ensure that we maintain and improve the quality of our service.
We will provide you with a copy of our Comments and Complaints Procedure which clearly sets out what you need to do if you have a problem that cannot be resolved through normal channels.
If you are unhappy about the way we have handled your complaint you should contact the following (in complete confidence):
The Registered Manager, Eldercare Ryedale, Pickering House, Eastgate Square,
Pickering,
North Yorkshire YO18 7DP
Tel: 01751 475128
North Yorkshire County Council,
Ryedale House, Old Malton Road, Malton, North Yorkshire YO17 7HH
Tel: 01609 536522